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Right of withdrawal
The consumer in accordance with art.49, paragraph 1, lett. h Legislative Decree September 6, 2005, no. 206 may withdraw from the contract within 14 days of receipt of the products without any special reason being required, mere second thoughts being sufficient.
Return procedure
Once the Customer has sent the return request within the deadline indicated above, the Customer will receive by e-mail the return authorization from the Seller.
Within the next 14 days, the Customer must return the Products to the Seller, having them delivered to the address indicated in the return authorization.
In order for the right of withdrawal to have been validly exercised, the Products must be returned to the Seller, undamaged, unworn, unused and in their original packaging. The Customer shall be responsible for any decrease in the value of the Products resulting from handling of the goods other than what is necessary to establish the nature, characteristics and operation of the same.
It is recommended that the Customer ship the Products to be returned insuring the full amount of the asset and taking care to receive a tracking number to enable the shipment to be traced. The Seller shall not be responsible for refunds or compensation related to Products shipped by the Customer but never received by the Seller due to loss, theft or damage that is not the fault of the Seller.
If the terms and conditions for exercising the Right of Withdrawal are met and if the Products are returned undamaged, unworn, unused and undamaged in their original packaging, you will be reimbursed for all payments you have made to Seller, including delivery costs (except for additional costs resulting from your possible choice of a type of delivery other than the least expensive type of standard delivery offered by Seller), without undue delay and in any event no later than 14 days from the day Seller was informed of your decision to withdraw from this contract. Refunds may be withheld beyond 14 days only until Customer has demonstrated that it has returned the goods or until the goods have been received by us, whichever occurs first. Such refunds will be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer shall not incur any costs as a result of such refund.
Shipping costs will be borne by the customer.
Under no circumstances will cash-on-delivery or freight collect packages be collected.
Exclusions to the right of withdrawal
However, the right to return the product and the right to request reimbursement of sums paid remains excluded, if the product in question provided with a seal. It is also excluded the refund of the amount paid where the customer has begun to use the products purchased.
The right of withdrawal cannot be accepted for sealed goods that are not suitable to be returned for hygienic or health protection reasons that have been opened after delivery. Therefore, returns of items intended to come into contact with intimate parts of the person cannot be accepted under any circumstances.The return of products and the refund of the consideration are always subject to the integrity of the purchased products.
The right of withdrawal is excluded in the following cases provided for in Article 59 of the Consumer Code:
(a) service contracts after the full performance of the service if the performance has begun with the express agreement of the consumer and the acceptance of the loss of the right of withdrawal following the full performance of the contract by the professional;
(b) the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is unable to control and that may occur during the withdrawal period;
(c) the supply of goods made to measure or clearly customized;
(d) the supply of goods that are liable to deteriorate or expire rapidly
e) the supply of sealed goods that are not suitable for return for hygienic reasons or reasons related to health protection and have been opened after delivery;
f) the supply of goods that, after delivery, are, by their nature, inseparably mixed with other goods;
(g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can take place only after thirty days and the actual value of which depends on fluctuations in the market that cannot be controlled by the trader;
(h) contracts in which the consumer has specifically requested a visit by the trader for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the trader provides services in addition to those specifically requested by the consumer or goods other than spare parts needed to carry out the maintenance or repairs, the right of withdrawal applies to such additional services or goods;
i) the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery;
j) the supply of newspapers, periodicals, and magazines except for subscription contracts for the supply of such publications
(k) contracts concluded at a public auction;
(l) the provision of accommodation for non-residential purposes, transportation of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of performance;
(m) the provision of digital content by means of a non-material medium if performance has begun with the consumer's express agreement and acceptance that he or she would then lose the right of withdrawal.
Disputes
For any dispute that may arise regarding the interpretation of the General Conditions and the execution of the contract concluded pursuant to the aforementioned shall be competent the Court of the place of residence or domicile of the User, if it is a consumer resident or domiciled in Italian territory. If the User is not resident or not domiciled in the Italian territory, for any dispute that may arise between the Seller and the User regarding the interpretation of the General Conditions and the execution of the contract concluded pursuant to the aforementioned, in the case of an action brought by the Seller, the latter may choose between the Court of Trani and the Court of the place of residence or domicile of the User, alternatively between them; in the case of an action brought by the User, the Court of Trani shall have exclusive jurisdiction.
Online resolution of disputes
The Consumer residing in Europe is hereby informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool.
This tool can be used by the European Consumer to non-judicially resolve any dispute relating to and/or arising from contracts for the sale of goods and services entered into online.
Accordingly, if you are a Consumer established in Europe, you may use this platform for the resolution of any dispute arising from the online contract entered into on this website.
The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr
IMPORTANT:
The right of withdrawal can only be exercised if the goods are perfectly intact in every part and unused. Therefore, the returned packages must not have been opened, deprived of the wrapping or parts thereof, or bear signs of tampering. Eter Srl Unipersonale is not responsible for any damage to the products occurred during the return shipment of the same. Should the company receive damaged or tampered return items, it will not refund the amount paid for the purchase of the products.